S&G Marketplace Shipping & Delivery Policy
We want your S&G Marketplace order to arrive as quickly and smoothly as possible. Many of our products are made especially for you after your order is placed through our trusted print-on-demand production partners.
Order Processing & Fulfillment
Most print-on-demand products require approximately 2–5 business days for production and fulfillment before shipping. Production times may vary depending on the product, availability, order volume, and fulfillment location. Weekends and holidays may affect processing and delivery times.
Shipping Rates & Delivery
Shipping charges are calculated at checkout based on the products ordered, quantity, shipping destination, and available shipping method. Shipping rates may change periodically based on carrier and production partner pricing.
Please remember that production/fulfillment time and shipping/transit time are separate. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
Tracking Your Order
When tracking is available, tracking information will be provided after your order has been fulfilled and shipped. Please allow time for the carrier's tracking system to update after your shipping notification is received.
International Shipping
International shipping may be available to eligible destinations. Available shipping methods and charges will be displayed at checkout.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are outside the control of Events by S&G LLC and are the customer's responsibility when applicable.
Shipping Address
Please carefully review your shipping address before submitting your order. Events by S&G LLC is not responsible for delivery delays or unsuccessful deliveries caused by an incorrect or incomplete address supplied by the customer.
If an order must be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.
Damaged, Defective, Misprinted or Lost Orders
Because our print-on-demand merchandise is made especially for each order, returns or exchanges generally are not accepted for buyer's remorse, ordering the wrong size or color, or changing your mind.
If your item arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit, please contact us promptly. We will review the issue and work with our production partner toward an appropriate replacement or refund when eligible.
Shipping Charges & Refunds
Original shipping charges are generally non-refundable, except where required by law or when a refund is approved because of an eligible fulfillment or shipping issue.
Questions About Your Order?
Please contact us and include your order number:
Sandy@eventsbysg.com
Gaynell@eventsbysg.com
We're happy to help with questions regarding your S&G Marketplace order.
